Dear KJs,

We are sorry to inform you that our technical support will be limited to email for a brief period of time. However, in some cases phone support may be given. Though we will strive to respond within one business day, we cannot make that guarantee at this time.

We have been working on improvements to our support system. And we may put up the changes we have made so far. Unfortunately, completing the new system was necessarily interrupted as I shall explain:

One of the original members of the KJ Pro team was recently diagnosed with cancer. I decided to remove her name, but I will let you know that she is family. We're not sure of her prognosis yet. Regardless of the outcome, it will be an uphill battle. I'm somewhat comforted knowing she is a fighter.

I know this may be inappropriate, but I don't care. Please, please see your doctor regularly. I know there are many reasons to put it off, but, as in her case, the one reason to go sooner than later outweighs them all. Being blissfully ignorant and finances were the unacceptable reasons I didn't prevent getting Type II diabetes (though I believe I reversed it - maybe I should see a doctor!).

Of course my duty to family is the most important. And of course it will take time away from me, especially now. That being said, my duty to my co-workers, our company and to you, our customers, is still a top priority. So please be patient as we adapt to this terrible situation. I apologize for any inconveniences this may cause. But I promise you, we will finish our new support system as soon as possible. And, thank you for your understanding.

Warmest regards,
Henry